FAQ / Support


  • How to upgrade your eZ Cash Account (Power Account)?

    Easy 3 Steps to upgrade your eZ Cash Account

  • How do I subscribe for the eZ Cash service?

    By simply dialing #111# from your Dialog mobile

  • How much is Rs. 1/- in electronic money?

    Rs. 1/- in actual money = Rs 1/- in electronic money

  • How much of electronic money can you carry / what are the eZ Cash Account types you can have?

    There are 2 account types

    • Classic Account – Rs. 10, 000
    • Power Account – Rs. 50,000
  • How secure is my money?

    When you are registering for the service, you will get to create your own secret 4 digit PIN . Therefore even if you lose your phone nobody can access your eZ Cash Account unless they know your secret PIN.

  • From whom can I get electronic money?

    From eZ Cash Merchant Points across the country

  • Where are they located?

    For your convenience they will be located at every village and every town.

  • How will I be able to identify an eZ Cash Merchant Point?

    The Merchant Points will display the eZ Cash sign both outside and inside their stores.

  • Once I have electronic money in my phone, for what purpose can I use it?

    For any transaction purpose that require money. Instead of using physical cash, you can use electronic cash.

  • Can you explain with examples?

    • OTC (Over The Counter) bill payments – this is where you pay for goods and services you have purchased.
      Eg: You go to a grocery and buy groceries worth Rs 1,000 – and pay through your eZ Cash Account on your phone instead of paying physical cash.
    • Dialog Bill Payments – this is where you pay for all your Dialog bills (GSM Pre-paid, GSM Post-paid, Dialog Television, CDMA, Wi-Max Bills) through your eZ Cash Account.
      Eg: Instead of going to a Dialog Arcade, you can now pay your Dialog television bill through your phone.
    • Utility Bill Payments – this is where you can pay your electricity and water bills like above. (Utilities such as CEB, Water, Leco, SLT)
    • Send Money – this where you send money from one eZ Cash account to another.
      Eg: if you are working in Colombo and you want to send money to your parents in Dambulla, you can simply send the money from your eZ Cash Account to your parent′s eZ Cash Account. Then your parents in Dambulla can go to an eZ Cash Merchant Point nearest to them and get it enchased to physical money.
    • Top up / Withdraw – you can also top up your eZ Cash account and withdraw cash from your account.
  • Will there be any charges for sending money?

    Yes – there will be small charge, which is negligible when you consider the speed and convenience. Eg: if you were to do a bank transfer or send a money order, you have to physically go to a bank or a post office. The recipient in turn also has to go to the corresponding bank or the sub post office branch nearest to him or her, which may take a considerable amount of time and money for travelling.

  • Can you explain the how the rates apply

    The rates are applicable in slabs. Eg: send money

    Send Money
    Rs.500 and below : FREE
    Above Rs.500.00 : Rs.5.00

  • How much of money can I transfer for a day?

    You can transfer in multiples of Rs 5,000/- at a time up to the maximum limit of your eZ Cash Account i.e. up to Rs. 10,000/- if you′re on the Classic Account & up to Rs. 50,000/- if you′re on the Power Account.

  • What happens if my phone gets lost?

    Even if you lose your phone, you won′t lose your eZ Cash wallets cause all transactions & accessing your eZ Cash account requires the secret input of your PIN.

  • Can I change my PIN ?

    Yes. You can change your PIN number any time through your phone by choosing ′Change PIN′ option or if in the instance you don′t remember the current PIN you can call our Dialog eZ Cash Hotline by bailing 7111 & request for a PIN reset.

  • Is it possible to check my balance?

    Yes. You can always check your balance using the menu function on the phone. Not only that, you can even check the last 5 transactions by choosing the ′Mini Statement′ option.

  • Is it possible to get a statement at the end of the month?

    Yes. You can request for a printed statement through a Dialog Service Point. But you will be charged Rs. 200 for this service.

  • PIN Confidentiality

    Once received, customers are required to take every precaution to ensure that their PIN is secured and not compromised in any way or manner. At any given time, if you feel your PIN is compromised, reset your PIN immediately.

Using eZ Cash

eZ Cash QR

  • How do I use/pay using a QR Code?

    Using the eZ Cash app, you can open the ′Pay Merchant′ option and select ′Scan′. Position your camera over the QR code to scan and make your payment.

    For merchants it will be considered an OTC payment.

  • Where can I find a QR Code to scan?

    At any eZ Cash merchant outlet.

  • What are the various fees involved?

    The QR scanning option is entirely free for both the customer and the merchant.

  • Can I create my own QR Code?

    Yes, you may create your own QR Code via the eZ Cash app by opening the ′My QR option′ (available soon)

  • Why should I use a QR Code for my payments?

    This option is extremely time-saving as the simple scan and pay option will allow you to quickly scan and purchase your product. Additionally, it is cost-effective as you will only have to pay the exact amount for your purchases. There will be no change money involved.

  • Where can I integrate QR codes to my business?

    To integrate QR to your business, please dial 7111 or e-mail

  • What is a QR Code?

    QR or a Quick Response is a type of matrix barcode or two-dimensional barcode which contains information about a specific merchant.

    As a merchant, you can withdraw payments received in your eZ Cash wallet via QR.


  • What is My QR?

    It is a unique QR code which is tagged to your eZ Cash wallet.

  • How can I get My QR?

    You can create your own unique QR via the eZ Cash Mobile app. All you have to do is:


    1. Open the eZ Cash Mobile app

    2. Select ′My QR′ from the ′Home′ screen

    3. Your unique QR code will be generated and displayed on your screen

    4. Save the generated QR code to your phone or e-mail it to yourself

  • How do I use My QR?

    You can use My QR to send money from one eZ Cash customer to another eZ Cash customer. Follow the steps below :


    1. Open the eZ Cash app

    2. Select the ′QR Code Scanner′ from the ′Home′ screen.

    3. Scan the receiver′s My QR

    4. Enter the amount and confirm the transaction by entering your eZ Cash PIN.