FAQ / Support


  • What is the customer registration fee for eZ Cash?

    eZ Cash registrations are subject to a one-time fee of Rs. 100/=, which covers the verification of customer KYC information. This fee is deducted from your first top-up, after which your wallet will be activated for all transactions.

  • Will My eZ Cash wallet be activated immediately after registration?

    Yes, Your wallet will be activated for top-ups and receiving funds transactions. Once you make a top-up, the registration fee is deducted, and your wallet is activated for all transactions. Please note that your account will be blocked if the required top-up is not completed within 03 days of registration.

  • How to upgrade your eZ Cash Account (Power Account)?

    Easy 3 Steps to upgrade your eZ Cash Account

  • How do I subscribe for the eZ Cash service?

    By dialing #111# or Downloading Genie app on registration, you'll get a classic account with an account limit of Rs. 10,000.00

  • How much is Rs. 1/- in electronic money?

    Rs. 1/- in actual money = Rs 1/- in electronic money

  • How much of electronic money can you carry / what are the eZ Cash Account types you can have?

    There are 2 account types

    • Classic Account – Rs. 10, 000
    • Power Account – up to Rs. 150,000
  • How secure is my money?

    When you are registering for the service, you will get to create your own secret 4 digit PIN . Therefore even if you lose your phone nobody can access your eZ Cash Account unless they know your secret PIN.

  • From whom can I get electronic money?

    From eZ Cash Merchant Points across the country

  • Where are they located?

    For your convenience they will be located at every village and every town.

  • How will I be able to identify an eZ Cash Merchant Point?

    The Merchant Points will display the eZ Cash sign both outside and inside their stores.

  • Once I have electronic money in my phone, for what purpose can I use it?

    For any transaction purpose that require money. Instead of using physical cash, you can use electronic cash.

  • Can you explain with examples?

    • OTC (Over The Counter) bill payments – this is where you pay for goods and services you have purchased.
      Eg: You go to a grocery and buy groceries worth Rs 1,000 – and pay through your eZ Cash Account on your phone instead of paying physical cash.
    • Dialog Bill Payments – this is where you pay for all your Dialog bills (GSM Pre-paid, GSM Post-paid, Dialog Television, CDMA, Wi-Max Bills) through your eZ Cash Account.
      Eg: Instead of going to a Dialog Arcade, you can now pay your Dialog television bill through your phone.
    • Utility Bill Payments – this is where you can pay your electricity and water bills like above. (Utilities such as CEB, Water, Leco, SLT)
    • Send Money – this where you send money from one eZ Cash account to another.
      Eg: if you are working in Colombo and you want to send money to your parents in Dambulla, you can simply send the money from your eZ Cash Account to your parent′s eZ Cash Account. Then your parents in Dambulla can go to an eZ Cash Merchant Point nearest to them and get it enchased to physical money.
    • Top up / Withdraw – you can also top up your eZ Cash account and withdraw cash from your account.
  • Will there be any charges for sending money?

    There are no charges associated with sending money through our platform.

  • How much of money can I transfer for a day?

    You can transfer in multiples of Rs 5,000/- at a time up to the maximum limit of your eZ Cash Account i.e. up to Rs. 10,000/- if you′re on the Classic Account & up to Rs. 150,000/- if you′re on the Power Account.

  • What happens if my phone gets lost?

    Even if you lose your phone, you won′t lose your eZ Cash wallets cause all transactions & accessing your eZ Cash account requires the secret input of your PIN.

  • Can I change my PIN ?

    Yes. You can change your PIN number any time through your phone by choosing ′Change PIN′ option or if in the instance you don′t remember the current PIN you can call our Dialog eZ Cash Hotline by dialing 7111 & request for a PIN reset.

  • Is it possible to check my balance?

    Yes. You can always check your balance using the menu function on the phone. Not only that, you can even check the last 5 transactions by choosing the ′Mini Statement′ option.

  • Is it possible to get a statement at the end of the month?

    Yes. You can request for a printed statement through a Dialog Service Point. But you will be charged Rs. 200 for this service.

  • PIN Confidentiality

    Once received, customers are required to take every precaution to ensure that their PIN is secured and not compromised in any way or manner. At any given time, if you feel your PIN is compromised, reset your PIN immediately.

Using eZ Cash


  • Can I register for an eZ Cash Wallet through Genie?

    Yes, eZ Cash customer wallet registration have been made easy via the Genie App, log in to the Genie app and click on the eZ Cash tile and submit the personal information along the desired PIN to complete the eZ Cash registration.

  • Can I register for an eZ Cash Wallet with a different number other than Genie registered number?

    No, You can only register for an eZ Cash Wallet on the same Genie Registered number, if you want to Link an eZ Cash wallet on Genie, you will have to de-activate the current wallet via sending an email to and de-activate the previous account, afterwards you can register via the same Genie registered number for an eZ Cash Wallet (Note – Only 1 eZ Cash Wallet can be active under 1 NIC)

  • Can I link more than 1 wallet on Genie.

    No, only 1 eZ Cash Wallet can be active under 1 NIC.

  • What do I do if I encounter any issue while registering via the Genie App.

    Please follow the sms that you receive on the registration failure. You can also drop an email to mentioning the error along with screenshots of the said error and the number that was tried.

  • Why is it giving me an error while registering via Genie?

    Corporate Customers and KYC Invalid customers will not be able to register instantly, corporate customers will have to liaise through the corporate account manager and if customers are shown the Invalid Personal information error, the said customer will have to visit an arcade and submit KYC information to activate an eZ Cash Wallet